Refund policy

Returns

• No returns for change of mind.
• Returns are only accepted if the item is faulty or defective and the issue was not disclosed in the product listing.
• General wear, cosmetic marks, or signs of use do not qualify as faults.

Return Conditions

• Items must be returned in the same condition as received.
• Any included components (e.g. headcover) must be returned.
• Return shipping costs are the buyer's responsibility.
• Original shipping costs are non-refundable.

Process

All return requests must be approved prior to sending any item back.

To request a return, contact: sales@thegolfwarehouse.com.au

Please include your order details, a description of the issue, and clear photos.

Outcome

If a return is approved, The Golf Warehouse may, at its discretion:

• Issue a full or partial refund
• Offer a replacement (if available)
• Arrange a repair

Refunds are processed to the original payment method within 5–7 business days of approval.

Warranty

Most used and ex-demo products do not include manufacturer warranty.

For new items, we may assist with supplier claims; however, outcomes are determined by the supplier.

Nothing in this policy limits your rights under the Australian Consumer Law.

Thank you for shopping with The Golf Warehouse.